Emergency IT Business Solutions
Professional Technical Support and Repairs for small businesses in Central Texas
What is an IT Emergency?
Can any part of your company not do business? That’s our definition of an emergency. If you can’t take orders, see patients, or make sales, you need to be up and running ASAP!
How can we help?
Our experienced IT technicians can diagnose any small business tech problem to get you back on track ASAP. Whether it’s getting your POS system up and running before your grand opening, or removing a virus from your company server to get your business online again; ER Tech help is here to save the day!
What can we help with?
The short answer is, if it has to do with business technology, we can help, but for a more detailed list of issues you might need help with, take a look at the services below.
Need help assessing what risks can affect your business? We can help create an IT mitigation plan to keep emergencies from happening in the first place. Prevention is the best way to mitigate risks!
Our Services
Data Backup & Recovery
Having good backups can be the difference between an easy disaster recovery or a detrimental and expensive business shutdown. If you are in the midst of this kind of disaster, call us and we can verify what you have and what you don't have to see the best plan to move forward. If you are just concerned that you don't know your backup situation, call us still! It's always easier to get a good backup routine started BEFORE the distaster happens.
Mac/PC Repair & Installation
Do you have a critial computer in your business that is acting up and not letting you get work done? Have our experts look to see what is wrong, and recommend everything from hardware or software refreshes, to migrating your data to a new piece of hardware. We are experts in all popular operating systems. No bias here.
Networking Services
Some of the most confusing and hard to find emergencies occur when the network at your business isn't working properly. This can be extremeley frustrating or chaotic since most businesses today heavily rely on network and internet services. Let our experts come in with industry leading tools to help diagnose and repair your network!
Our team can help your business with everything from wifi and wired coverage analysis,firewall analysis, traffic and quality of service management, to running new wires and wifi areas.
IT Services
The best way to avert a disaster is to plan to mitigate the most likely risks ahead of time. Proper and consistent management of your IT Services is the best way to keep your business running smoothly for all your tech. This is why ER Tech Help is run by Weber Electronics LLC, the oldest locally family owned IT MSP in Waco. For almost 50 years, Weber Electronics has been serving the Central Texas Community.
Service Contracts allow your business not to have to worry about the IT department of your small business anymore. Leave all the tech to Weber Electronics. We can do everything from streamlining your IT Infrastructure, to managing your yearly IT budgets. All our Emergency service costs can be roped into a standing IT Service Contract fee as long as it is signed within 30 days of the date of the original emergency.
Hardware & Software Upgrades
Working with a vendor to upgrade your hardware or software and it's not going well? Call us and we can work with your vendors to make upgrades go smoothly. Are you considering moving to a new solution but don't know where to start? Let us work with you to weigh the options that are best for your company.
Virus & Ransomware Removal
When you computer or your entire network gets infected it can take down your entire business, or at the very least be a very scary experience when you don't know where to turn. Especially when so many internet sites claim that they can solve all your issues and you don't know what to believe.
Let our experts walk through what happened to your system and determine the best ways to quarantine the issue, fix and help prevent the issue from happening in the future.
Onsite Support
When you have a technology emergency, you need help....now. We have technicians on call 7 days a week to respond to your emergency immediately. If you are in the Waco area, we can have technicians onsite at your location within an hour.
WHAT DO I DO IF I HAVE AN EMERGENCY?
The quickest way to get help is to call 254.544.1555 or you can click the chat windows in the bottom right of the screen to speak with an operations technician.
What Makes Us Different?
Fast and Efficient
We have technicians on call 7 days a week via phone and online chat. If your business is having an IT emergency, rest assured that your issue will be dealt with quickly so you can get back to running your business.
Experienced Professionals
ER Tech Help is a subsidiary of Weber Electronics LLC, serving the Central Texas community for almost 50 years. With our team of knowledgable technicians, you can rest assured that we can get your system up and running again as quickly as possible. Have more questions? Click the chat below to speak to a representative or call us at (254) 544-1555
Advanced Solutions
We have a vast variety of hardware and software tools at our disposal to solve all manner of IT issues and emergencies.
Local
ER Tech Help is based in Central Texas, for Central Texas. If you need someone onsite to fix your emergency now, we are the ones to call. We make sure that we are always have technicians within a certain area so that our onsite travel to you can be quick.
Friendly & Reliable
We have always been very careful in our hiring process to hire technicians that not only can solve your issues quickly, but can do so with a friendly and easy to talk to demeanor. Our technicians are well versed in explaining situations in a way that everyone can understand.
Multiple Cost Plans
If you just need us for this emergency, we have both flat and variable rates to choose from. We can also lower your rate if you agree to sign up with a service plan with our parent company Weber Electronics. For more information, please contact us, and we can review rates before we start.